Refund Policy

AI Advantage Club, a trading name of Alba Global Limited (www.aiadvantageclub.com).

Overview

At Alba Global Limited, we are committed to ensuring our customers are satisfied with their subscription. This policy outlines the terms under which refunds may be requested and processed.

Minimum Contract and Cancellation

All subscriptions have a minimum contract period of 90 days. After the minimum period, you may cancel at any time.

To cancel or discuss your subscription, please contact us at support@aiadvantageclub.com.

Monthly Subscriptions

• Subscription fees are billed in advance on a recurring monthly basis.
• Monthly subscription fees are non-refundable once billed.
• After the 90-day minimum contract period, you may cancel your subscription at any time. Upon cancellation, you will retain access to the service until the end of your current billing period. No further charges will be made.

Annual Subscriptions

• Annual subscription fees are billed upfront for a full 12-month period.
• Annual subscriptions must be paid by a debit or credit card deposit of GBP or USD 2,000, with the balance paid by bank/wire transfer with zero charges.
• Annual subscription fees are non-refundable once billed. However, you may cancel at any time to prevent automatic renewal at the end of the subscription term.

Accidental Renewals

If your subscription renews automatically and you did not intend to continue, please contact us within 7 days of the renewal charge. We will review these requests on a case-by-case basis and, where reasonable, issue a full refund.

Non-Refundable Items

The following are not eligible for a refund:

• Fees for usage-based charges already incurred
• One-time setup fees or onboarding fees
• Add-on features or services purchased separately
• Subscriptions purchased through third-party platforms (subject to that platform's refund policy)
• Accounts terminated due to a violation of our Terms of Service

Service Credits

In the event of significant service downtime or technical failures attributable to Alba Global Limited, affected customers may be eligible for account credits in lieu of a cash refund. Credits will be applied to the next billing cycle.

How to Request a Refund

To submit a refund request, please contact our billing team:

• Email: support@aiadvantageclub.com
• Website: www.aiadvantageclub.com
• Subject line: Refund Request – [Your Account Name]

Please include your account email address and the reason for your request. We aim to respond to all refund requests within 3–5 business days.

Changes to This Policy

Alba Global Limited reserves the right to modify this refund policy at any time. Any changes will be communicated to customers via email and posted on our website with an updated effective date.